Auction Delivery FAQs

Welcome to the Auction Delivery Help Centre and FAQs. Below you’ll find answers to the most commonly asked questions about our collection and delivery services for eBay, Facebook Marketplace and Auction House purchases.

🚚 General Service Questions

What does Auction Delivery do?
We provide a specialist collection and delivery service for furniture, or any large item purchased online from eBay, Facebook Marketplace, Auction Houses or similar. Our services are tailored to the needs of both individuals and businesses.

Do you deliver motorcycles?
Yes, we offer a dedicated motorcycle collection and delivery service across the UK. Whether you’re buying a classic bike on eBay, selling a scooter on Facebook Marketplace, or need a cherished motorbike transported safely to a new location, we’ve got you covered. Every motorcycle is handled with care by someone who knows bikes inside and out — fully insured and secured for the journey, with no crates or unnecessary handling.

Do you deliver across the UK?
Yes, we operate nationwide across the UK. Our service is structured into zones, with delivery times and costs varying by zone.

How long does delivery take?
Delivery times depend on the delivery zone:

  • Zone 1: 2-5 working days
  • Zone 2: up to 7 working days
  • Zone 3: 14-21 working days
  • Zone 4: 14–28 working days
  • Zone 5: On application only

If you need a faster service, we also offer direct or express deliveries – please contact us before booking.

Do you use third-party couriers like DPD or DX?
No. All deliveries are made by Auction Delivery or our trusted delivery contractors. We do not use general parcel couriers.

Can I track my delivery?
You’ll receive updates by email or SMS. We are working on implementing full real-time tracking for all customers.

📦 Booking & Pricing

How do I book a collection and delivery?
Because each delivery is different and no two items are the same size and shape, we provide tailored quotes for each delivery. Our delivery estimate tool will give you a rough guide, but the end quote will depend on a number of factors.

Can I choose a specific collection or delivery date?
We aim to accommodate preferred dates when possible. For guaranteed date or timed delivery, please contact us to arrange an express service.

How much does it cost?
Pricing depends on the delivery zone, time constraints, property access and the size of the item. Each quote will be unique your delivery.

How do I pay for the service?
Once a price has been agreed and to confirm a delivery booking, a 50% deposit must be paid, via either debit/credit card, PayPal or bank transfer. The remaining balance must be settled upon completion of the delivery – this can be as above or cash if it’s easier.

Do you offer bulk or business rates?
Yes, we work with businesses and can offer discounted rates for regular or volume-based deliveries.

🔐 Insurance & Safety

Is my item insured during delivery?
Yes. All shipments are covered by our Goods in Transit insurance up to £10,000.

What if my item is worth more than £10,000?
We can arrange extended insurance cover. Please contact us before booking so we can include this in your quote.

What happens if my item is damaged?
You must provide photos of the item prior to collection. In the unlikely event of damage, you’ll need to submit clear photos and a description of the issue. We’ll handle claims promptly and professionally.

🛠️ Special Services

Can you disassemble furniture or other bulky items?
Yes. We offer a disassebly service. Our drivers are trained to safely disassemble furniture on-site, and carry the appropriate tools.

Do you offer two-person delivery?
Yes. If the collection or delivery requires an extra pair of hands – we can use the services of a local contractor in that area.

📝 Before You Book

What information do I need to provide?
You’ll need to provide:

  • Collection and delivery postcode
  • Type of item (e.g. sofa, wardrobe, etc.)
  • Item dimensions in cm(length x width x height)
  • Approximate value of item
  • Approximate weight in kg(no need for an exact weight)
  • Any special requirements (disassembly on collection, etc.)
  • Property Access (flat with no lift, no parking outside, etc.)
  • Any time constraints (item must be collected or delivered by a certain date)
  • Is help available to load and unload?

Do I need to package the item?
No. As the bulk of our business is second-hand furniture, white goods and antiques we don’t expect items to be packaged. We use industry-standard furniture blankets and foam seperators to protect items during transit.

Can I cancel or change my booking?
Yes. You can cancel for a full refund up to 24 hours before the scheduled collection. Cancellations after this may incur a fee.

💬 Contact & Support

How can I contact you?
You can reach us via:

  • Email: info@auctiondelivery.co.uk
  • Phone: 07982 714239
  • Contact form on our website

What are your business hours?
We operate Monday to Friday, 8am–6pm. Express deliveries and weekend collections may be available by arrangement.

Can I speak to someone directly?
Yes. We are happy to speak by phone or arrange a call-back to discuss your delivery needs.

If you have a question that’s not listed here, feel free to contact us directly. We’re here to help!